Terms and Conditions

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1. Introduction
Thank you for shopping with [Your Company Name]. Since all of our furniture is made to order, we want to ensure that you are fully satisfied with your purchase. Please carefully review our Return and Refund Policy to understand the conditions under which returns and refunds may be accepted.

2. Custom Orders
All of our furniture is crafted specifically to your order and based on your provided specifications. Due to the custom nature of our products, we generally do not accept returns, exchanges, or refunds unless the item is defective or damaged upon arrival. Please ensure that you review all details carefully before confirming your order.

3. Damaged or Defective Items
If your furniture arrives damaged or defective, please contact us immediately at [Customer Service Email] within [X] days of delivery. To expedite the process, we may request photos of the damage or defect. Once we have reviewed the information, we will work with you to resolve the issue. You may be offered one of the following solutions:

• A      replacement of the defective or damaged item.
• A      repair if feasible.
• A full      or partial refund if a resolution is not possible.

4. Return Process for Damaged or Defective Items
In the event that your item is damaged or defective, we will arrange for the return or replacement at no additional cost to you. Please follow the instructions we provide for returning the item or arranging a pickup.

5. Non-Returnable Items
Due to the custom nature of our products, we are unable to accept returns on the following items:

• Furniture      made to your specific size, color, or design specifications.
• Products      that have been altered, customized, or assembled after delivery.
• Items      that have been used or show signs of wear and tear.

6. Refunds
Refunds are only available for items that are damaged or defective upon arrival. If a refund is approved, it will be processed to the original payment method used during purchase. Please allow [X] business days for the refund to appear in your account, depending on your payment provider.

7. Order Cancellations
Once your custom order is confirmed and production has begun, we are unable to cancel or modify the order. If you wish to cancel your order before production begins, please contact us immediately. If we are unable to halt production, the order will proceed as normal.

8. Warranty Claims
If you believe your furniture has a defect covered by our warranty, please refer to our [Warranty Policy] for further instructions on how to initiate a claim. Our warranty covers defects in materials and workmanship under normal use but does not cover damage from misuse, accidents, or natural wear and tear.

9. Shipping and Handling Fees
Please note that shipping and handling fees are non-refundable, except in cases where a return or refund is due to our error, such as a defective or damaged item.

10. Customer Responsibilities

• You      are responsible for inspecting the furniture upon delivery. If there are      any issues, report them immediately.
• You      are responsible for providing accurate shipping information. Incorrect or      incomplete delivery details may lead to delays, and we are not liable for      issues resulting from such errors.

11. Contact Us
If you have any questions or concerns about returns, refunds, or exchanges, please reach out to our customer service team at:

[Your Company Name]
[Address]
[Phone Number]
[Email Address]

Last Updated: [Date]